Product security
Last updated 29 October 2026
Our smart feeders and our air purifier connect to your home Wi-Fi and to the Smart Life or Tuya Smart app. If you find a security problem with one of them, we want to hear about it.
How to report a security problem
Email contact@willowandpaw.co.uk with “Security report” in the subject. Anyone can report: you don't need to own the product or have an account with us. Please tell us:
- which product it is, and its model number if you have it (listed below)
- what you found, and how to see it happen
- how we can reach you about it
What happens next
- We acknowledge your report within 5 working days.
- We tell you how it's going at least every 30 days until the problem is resolved.
- Where the fix needs the maker of the device or its app, we pass the report on and keep you updated.
Please give us a reasonable time to put a problem right before you make it public.
The products this covers
| Product | Model |
|---|---|
| 2-in-1 Smart Feeder & Fountain Set | WP-FF01-SMT |
| 2-in-1 Smart Feeder & Fountain Kit with Camera | WP-FF01-CAM |
| Smart HEPA Air Purifier | WP-DAP01-SMT |
Problems with this website
You can report a security problem with willowandpaw.co.uk itself to the same address, and we'll handle it the same way.